Shipping & Returns

Shipping and delivery

No goods will be dispatched until cleared payment has been received.   Club orders are dispatched on the dates listed on the individual club details page.  All UK orders are sent Royal Mail First Class unless Special Delivery is requested (available for an additional charge, and recommended for orders over £46 in value).  First Class usually arrives within 1-3 working days but at busy times of year or in severe weather conditions, for example, may take much longer.

For EU and international deliveries we will use Royal Mail’s standard small parcel posting service.  Alternative delivery methods available on request for an additional charge.  Delivery estimates will vary by destination. TGS is a UK company, located in the UK and all transactions are subject to UK law.  International orders may be subject to a customs charges or import duties. This is the responsibility of the buyer/recipient.  Please do not ask TGS to commit fraud by marking goods as ‘gifts’ for customs purposes.

Royal Mail do not investigate missing items until 15 working days have passed.  Please advise us if your order does not arrive within this timescale.  Following postage, TGS is not responsible for any delay in delivery of your parcel.

Returns

In compliance with the Distance Selling Regulations, purchases may be returned within 14 days of receipt by the buyer, for a full refund. Whilst TGS will refund the original postage payment, the buyer is responsible for the cost of returning the item, unless the return is due to an error by TGS or fault that was not indicated at time of sale.  Products must be returned in the same condition as received (unless faulty and only noticed during use). TGS recommend that returns are sent by a postal service which insures the package contents, because proof of posting is not proof of delivery, and TGS cannot accept liability for returned goods which are lost or damaged in transit.  Please contact TGS before returning goods at info@thegoldenskein.com